Warranty Policy
Warranty Policy
At Travopack, we stand behind the quality of our travel gear. That’s why we offer a limited warranty to give you peace of mind with your purchase.
1. Warranty Coverage
Travopack products are covered by a 1-year limited warranty from the date of purchase. This warranty covers:
- Manufacturer defects in materials or workmanship
- Defective zippers, buckles, stitching, or compression pump malfunctions
2. What’s Not Covered
This warranty does not cover:
- Normal wear and tear
- Damage caused by misuse, neglect, accidents, or improper handling
- Modifications or repairs done by unauthorized parties
- Cosmetic damage that does not affect functionality
3. How to File a Warranty Claim
If you believe your Travopack product is defective and covered under warranty, please contact our customer support team at travopack.support@gmail.com with the following information:
- Your full name and contact information
- Order number or proof of purchase
- Photos or videos clearly showing the issue
- A brief description of the problem
We’ll review your claim and respond within 3–5 business days. If approved, we’ll provide a replacement or repair at no cost to you.
4. Replacement Terms
Replacements are subject to product availability. If the exact item is no longer available, we may offer a comparable product of equal value.
5. Legal Disclaimer
This warranty gives you specific legal rights, and you may also have other rights that vary by state or country. Travopack's liability is limited to the cost of the product purchased.
If you have any questions about this warranty, please don’t hesitate to reach out to us at travopack.support@gmail.com.
Effective Date: April 15, 2025